Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You'll also need your receipt or proof of purchase.

How to Start a Return Contact us at info@ibctools.com to request a return. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.

Non-Returnable Items We do not accept returns on custom or personalized orders, sale items, or gift cards. Please contact us with any questions about your specific item.

Exchanges To exchange an item, return it using the process above. Once the return is accepted, place a new order for the item you want.

Refunds Once we receive and inspect your return, we'll notify you whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the transaction. If more than 15 business days have passed since your refund was approved, contact us at info@ibctools.com.

Contact IBC Tools Inc. 1 High Meadow Place, Unit 4, Toronto, ON, M9L 2Z5, Canada info@ibctools.com